Support
We're a small team and we read every message. The fastest way to get help is to email us directly.
We aim to reply within one business day.
Frequently asked
How do I connect a bank account?
Go to Accounts, tap Add Connection, and pick your institution. We use Plaid to securely link your accounts. Bonsave never stores your bank credentials.
Why are my balances or transactions out of date?
Plaid refreshes accounts a few times a day. Pull to refresh on the home screen to trigger a manual sync. If the same data still isn't appearing after a sync, email us. There's likely an institution-specific issue we can investigate.
How do I cancel my subscription?
On the web, manage your subscription from Settings → Billing. On iOS, subscriptions are managed by Apple. Open Settings on your iPhone, tap your name, then Subscriptions, and select Bonsave to cancel.
How do I delete my account?
Settings → Delete Account, on either web or mobile. This permanently removes your data, connected institutions, and AI insights. Active App Store subscriptions must be canceled separately in your Apple ID settings.
Is my financial data safe?
Yes. Bank connections go through Plaid (we never see or store your credentials), data is encrypted in transit and at rest, and we never sell or share your data with advertisers. See our Privacy Policy for details.
Already using Bonsave?
Open the app and find Send feedback in Settings to report a bug, suggest a feature, or just say hi without leaving the app.